What would you like to get from your accountant?

  • Lower bills
  • Jargon free plain English
  • A Free meeting
  • Fast Turnaround
  • Proactive Services
  • Understandable Invoices
  • A smile!
  • The ability to “talk things through” when you’ve got a problem

OK, everyone would like lower bills,

But that’s not the biggest “beef” clients have with their accountants. Far from it, in fact the biggest gripe is ‘accessibility’ – the ability to talk to someone senior to discuss an issue.  Frankly, that’s just rude!  That’s why at Coalesco we have an ‘open door policy’ when it comes to talking to clients.  In fact, we love to talk to them!  By chatting to you we understand you and your business – and that means we can tailor our services to meet your needs.   So if you want to speak on the phone, just call and if you can’t get through, we’ll call you back within 2 hours.  No exceptions.

And what about the other ‘gripes’?

Jargon – free plain English:  Sometimes it’s necessary to use technical accounting words, but we have a policy of using plain English in all communications with clients.  After all, its absolutely essential that you understand what we are doing or saying!

Free meetings and phone calls:  Some accountants still like to charge for meetings and phone calls.  It’s their prerogative.  But we operate a crystal clear policy on fees.  Whatever we discuss and agree with you before we start work, is what you will be charges.  Guaranteed.  No ‘disbursements’, no ‘sundries’, no ‘additional time costs’. Zilch.  All meetings, phone calls, emails, postage – everything is included in out one-off charge.

Fast turnaround:  Does your accountant sit on your accounts for weeks – or months, even?  We recognise what you rely on having your accounts produced quickly, so we always aim to give clients a 14-day turnaround.  In exceptional circumstances it may take a little longer, but 99% of the work we do is finalised well within 14 days.  Because it should be.

A Smile:  I know accountants are not renowned for their fun, but we enjoy what we do and a smile is a great way to communicate.

Refreshing?  We would like to think you’ll find us a little different from other firms!